Responsible Gaming at
de99 — Play Smart, Stay Safe

1 Age Restriction

During the account registration process, players are required to confirm that they meet the 18+ age requirement. de99 conducts Know Your Customer (KYC) identity verification to validate this declaration. Players may be asked at any time to provide a government-issued identification document — such as a Bangladesh National ID card, passport, or birth certificate — as proof of age. Accounts where the age requirement cannot be confirmed will be suspended pending verification.

If you are aware of a minor attempting to access de99, please contact our support team immediately at [email protected]. We take underage gambling extremely seriously and cooperate fully with any investigation into such matters.

Protecting Minors in Your Household

If you share a device or computer with younger family members, we strongly recommend taking the following precautions to prevent minors from accessing gambling content:

• Always log out of your de99 account after each session — especially on shared devices in Dhaka, Chittagong, or elsewhere.
• Never save your de99 login credentials in a browser accessible to minors.
• Consider using parental control software such as Net Nanny, Kaspersky Safe Kids, or built-in device controls on Android and iOS to restrict access to gambling websites.
• Keep your de99 account password private and unique — do not share it with any family member or friend.
• If you suspect a minor has accessed your de99 account, contact support immediately to review your account activity.

2 Recognising Problem Gambling

Problem gambling can affect anyone, regardless of income, background, or experience level. It develops gradually, and many people do not recognise it in themselves until it has caused significant harm. de99 encourages all players to stay aware of the warning signs and to act early if they have concerns about their own behaviour or that of someone they know.

Problem gambling is not simply about how much money is spent — it is about how gambling affects your mental health, relationships, financial stability, and daily life. The following are commonly recognised warning signs that gambling may be becoming a problem:

• Spending more money on gambling than you originally intended or can afford to lose.
• Feeling unable to stop gambling even when you want to, or after telling yourself you will stop.
• Gambling to escape stress, anxiety, depression, boredom, or other negative emotions.
• Chasing losses — continuing to play in an attempt to recover money you have already lost.
• Lying to family members, friends, or colleagues about how much time or money you spend gambling.
• Neglecting work, studies, family responsibilities, or personal health due to gambling activity.
• Borrowing money, selling possessions, or taking out loans to fund gambling.
• Feeling restless, irritable, or anxious when not gambling or when attempting to reduce play.
• Repeatedly failing to stick to spending or time limits you set for yourself.
• Gambling taking up more and more of your thoughts during your daily life.

3 Self-Assessment

Honest self-reflection is one of the most effective tools for identifying problematic gambling behaviour early. The questions below are based on internationally recognised problem gambling screening frameworks. Read each question carefully and answer honestly — this is for your benefit only.

4 Player Protection Tools

de99 provides a suite of player protection tools that give you direct control over your gaming activity. These tools are available to all registered players at no cost and can be activated at any time through your account settings or by contacting our support team. We encourage every player to familiarise themselves with these features and to use them proactively — not just in moments of crisis.

Overview of Available Tools

To activate any of these tools, log in to your de99 account and navigate to your account settings, or contact our 24/7 support team via live chat. Changes that reduce your limits take effect immediately. Changes that increase limits are subject to a mandatory 24-hour review period to prevent impulsive decisions made under pressure.

5 Self-Exclusion

Self-exclusion is the most comprehensive player protection tool available on de99. When you activate self-exclusion, your account is immediately suspended and you will be unable to log in, deposit, place bets, or access any games for the duration of the exclusion period you select. All promotional marketing from de99 is also suspended during this period.

Available Self-Exclusion Periods

• 30 Days: A short-term exclusion suitable for players who need a brief reset period.
• 90 Days: A medium-term break recommended for players showing early signs of problematic behaviour.
• 6 Months: A longer exclusion for players seeking more substantial time away from gambling.
• 1 Year: An extended exclusion period for players dealing with more serious gambling-related issues.
• Permanent: A permanent, irreversible closure of your de99 account for players who choose to stop gambling entirely.

How to Activate Self-Exclusion

1. Log in to your de99 account and navigate to the Responsible Gaming section of your account settings.
2. Select "Self-Exclusion" and choose the exclusion period that best suits your needs.
3. Confirm your decision — the exclusion takes effect immediately upon confirmation.
4. You will receive an email confirmation to your registered address once the exclusion is active.
5. Alternatively, contact our 24/7 live chat support or email [email protected] and request self-exclusion directly — our team will activate it on your behalf within minutes.

At the end of a fixed self-exclusion period (30 days, 90 days, 6 months, or 1 year), your account will not reactivate automatically. You must contact de99 support and submit a written request to lift the exclusion. A mandatory 7-day cooling-off period applies before reactivation is processed, giving you time to reconsider your decision.

6 Deposit & Spending Limits

Setting deposit and spending limits is one of the most practical steps you can take to keep your gambling within a budget you are comfortable with. de99 allows you to define maximum amounts for deposits across three timeframes — daily, weekly, and monthly — so that you never spend more than you have consciously decided to allocate to gaming entertainment.

How Deposit Limits Work

• Daily Deposit Limit: Sets the maximum BDT amount you can deposit into your de99 account within any rolling 24-hour period.
• Weekly Deposit Limit: Sets the maximum BDT amount you can deposit within any rolling 7-day period, counting from the day the limit was first applied.
• Monthly Deposit Limit: Sets the maximum BDT amount you can deposit within any rolling 30-day period.

When you reach your deposit limit, all payment methods — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard — will be temporarily blocked for deposits until the limit period resets. This applies uniformly across all channels and cannot be bypassed by switching payment methods.

Changing Your Deposit Limits

We also offer a Loss Limit feature, which caps the total net losses you can incur within a given period, and a Wagering Limit, which caps the total value of bets placed regardless of outcome. Contact our support team to configure these advanced limit options on your account.

7 Time-Out & Session Controls

Sometimes a short break is all that is needed to reset perspective and return to healthy gambling habits. de99's time-out feature allows you to temporarily suspend your account for a defined period without committing to a full self-exclusion. During a time-out, you cannot log in, deposit, or place bets, but your account remains intact and reactivates automatically at the end of the selected period.

Available Time-Out Periods

• 24 Hours: A brief pause, ideal when you feel you have been playing for too long in a single day.
• 48 Hours: A weekend break or short cool-down period.
• 7 Days: A full week away from gambling, useful for reassessing habits without a long commitment.

Time-out periods take effect immediately and cannot be cancelled early once activated. If you require a longer break, we recommend using the self-exclusion tool described in the previous section.

Session Time Limits

Beyond account-level time-outs, de99 also offers session-level time controls. You can set a maximum session length — for example, 60 minutes or 90 minutes — after which your active gaming session will be automatically ended. Before the session closes, you will receive a 5-minute warning notification so you are not caught off guard. This feature is particularly useful for players who find that gaming sessions tend to run longer than intended.

Reality Check Reminders

Reality check notifications are periodic pop-up messages that appear on screen at intervals you configure (for example, every 30 minutes or every hour). Each notification displays your total time in the current session, your net profit or loss for that session, and the option to end the session immediately or continue. These reminders are designed to counter the natural tendency to lose track of time during extended play.

8 Support & Help Resources

de99 operates a dedicated responsible gaming support channel staffed by trained team members who understand the sensitive nature of gambling-related concerns. All responsible gaming communications are treated with strict confidentiality — your personal details and account information will not be shared with third parties without your consent.

If you are struggling with gambling-related issues, or if you are worried about someone else, we encourage you to reach out through any of the following channels:

Guidance for Friends and Family

If you are concerned that a friend or family member may have a gambling problem, approaching them can be difficult. Here are some steps that may help:

• Choose a calm, private moment to express your concerns without accusation or anger.
• Focus on specific behaviours you have observed, rather than making general statements about their character.
• Offer to help them access support resources or accompany them when seeking professional help.
• Avoid lending money to someone with a suspected gambling problem, as this may enable continued harmful behaviour.
• Take care of your own mental health — supporting someone with a gambling problem can be stressful, and it is important to seek support for yourself as well.

Our Commitment to Responsible Gaming

de99 takes its responsibility to player welfare seriously. We continuously review and improve our responsible gaming tools and training. Our support staff receive regular guidance on identifying and responding to signs of problem gambling. We also conduct periodic reviews of player activity patterns to proactively identify accounts that may benefit from a responsible gaming outreach — and will contact affected players directly in such cases.

Gambling is and should always remain a form of entertainment. de99 is committed to ensuring that every player in Bangladesh — whether in Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi — can enjoy our platform safely and within their personal means. If at any point gaming stops being fun, please stop, reach out, and let us help.

This Responsible Gaming Policy was last reviewed on 1 January 2026. For questions or feedback about our responsible gaming practices, contact us at [email protected].