Privacy Policy —
Your Data at de99

1 Information We Collect

de99 collects personal information only to the extent necessary to provide a safe, functional, and compliant online gaming experience. The categories of information we collect fall into three broad groups: information you provide directly, information collected automatically, and information obtained from third parties.

1.1 Information You Provide Directly

When you register for a de99 account, you provide us with personal information that is necessary to create and operate your account. This includes your full legal name, date of birth, email address, and your chosen username and password. During Know Your Customer (KYC) verification, you may also be required to submit a copy of a government-issued identity document (such as a national ID card or passport) and a proof-of-address document (such as a recent bank statement or utility bill).

When you make a deposit or request a withdrawal, your chosen payment method details are collected. For bKash, Nagad, Rocket, and Upay transactions, this includes your registered mobile wallet number. For card payments, this includes your Visa or Mastercard details (processed securely via our payment partners — de99 does not store full card numbers on its own servers). For bank transfers via Dutch-Bangla Bank, City Bank, or other institutions, relevant account reference information is collected as required to process the transaction.

When you contact our support team — whether via live chat, email, or any other channel — we retain records of those communications, including the nature of your enquiry and any information you provide in the course of seeking assistance.

1.2 Information Collected Automatically

When you visit the de99 website or use the platform, certain technical and behavioural data is collected automatically through cookies, log files, and similar technologies. This includes your IP address, browser type and version, device type and operating system, referring URLs, pages visited on de99, time and date of access, session duration, and game play history including bets placed, games launched, and outcomes recorded.

This automatically collected data helps de99 maintain platform security, detect fraudulent activity, optimise performance, and provide personalised game recommendations based on your activity on the platform.

1.3 Information from Third Parties

de99 may receive information about you from third-party sources in limited circumstances. These include identity and age verification providers (used to validate KYC documents), payment processors (who confirm transaction status and flag suspicious activity), and fraud prevention partners (who may share data signals relevant to the security of our platform). Information received from third parties is used only for the specific purpose for which it was shared and is handled with the same level of care as directly collected data.

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2 How We Use Your Data

de99 processes personal data only for specific, legitimate purposes. We do not use your data for any purpose beyond what is described in this Privacy Policy without first obtaining your explicit consent. The primary purposes for which de99 processes personal data are as follows:

2.1 Account Management and Service Delivery

Your registration data is used to create and maintain your de99 account, authenticate your identity each time you log in, and deliver the full range of gaming and betting services available on the platform. Without this data, we cannot provide you with a functional, personalised account experience.

2.2 Payment Processing

Your financial data is used exclusively to process deposit and withdrawal transactions. de99 passes the minimum necessary payment information to our trusted payment partners (bKash, Nagad, Rocket, Upay, card processors, and partner banks) to execute your requested transaction. We do not retain your full card or bank account numbers beyond what is technically required for transaction processing.

2.3 Identity Verification and Fraud Prevention

de99 is committed to operating a safe platform. We use identity and age verification data to confirm that every player meets the 18+ age requirement and has provided accurate registration information. We use technical data — including IP addresses, device fingerprints, and behavioural patterns — to detect and prevent fraudulent activity such as account takeover, money laundering, bonus abuse, and multi-accounting. Flagged accounts may be temporarily suspended pending manual review.

2.4 Customer Support

Communications data collected when you contact the de99 support team is used to resolve your query efficiently, to maintain a record of your service history, and to improve the quality of support provided to all players. Support interactions are reviewed periodically for quality assurance purposes.

2.5 Responsible Gaming Compliance

de99 uses usage data and behavioural analytics to monitor for signs of problem gambling. This includes tracking session duration, frequency of play, deposit velocity, and patterns consistent with chasing losses. Where such patterns are detected, de99 may proactively reach out to the affected player with responsible gaming information or apply account-level safeguards. See our Responsible Gaming page for full details on our player protection framework.

2.6 Marketing Communications

If you have opted in to receive promotional communications from de99, we will use your contact data (email address and/or mobile number) to send you information about bonuses, promotions, new games, and special events relevant to Bangladeshi players — including seasonal campaigns for Eid, Pohela Boishakh, BPL, and IPL. You may opt out of marketing communications at any time by following the unsubscribe link in any promotional email or by contacting support. Opting out of marketing will not affect the delivery of essential transactional communications (such as deposit confirmations and security alerts).

2.7 Platform Improvement and Analytics

Aggregated and anonymised usage data is used to analyse how players interact with the de99 platform, identify popular games and features, diagnose technical issues, and prioritise improvements to the user experience. This analytics processing does not identify or profile individual players.

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3 Cookies & Tracking

de99 uses cookies and similar tracking technologies to operate core platform functionality, maintain your session, remember your preferences, and gather analytics data that helps us improve the platform. A cookie is a small text file placed on your device by our website when you visit. Cookies do not contain executable code and cannot access other files on your device.

3.1 Types of Cookies We Use

3.2 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies, or to be notified when a cookie is being set. Please note that disabling essential cookies will prevent certain core features of de99 from functioning correctly — including the ability to stay logged in and access your account balance. Disabling analytics cookies will not affect your ability to use the platform but will limit our ability to improve the service over time.

de99 does not use cookies to serve third-party advertising. Analytics data collected via cookies is processed in aggregated form and is not shared with external ad networks.

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4 Data Sharing

de99 does not sell, rent, or trade your personal data to any third party for commercial purposes. Your data may be shared with carefully selected third parties only where strictly necessary for legitimate operational, legal, or safety purposes, and only under appropriate data protection obligations.

4.1 Payment Service Providers

To process your deposits and withdrawals, de99 shares the minimum necessary payment information with our partner payment service providers. These include bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and City Bank. Each of these providers operates under their own data protection frameworks and is contractually bound to use your data only for the purpose of processing your transaction.

4.2 Identity Verification Partners

Where KYC verification is required, de99 may share your identity documents with trusted third-party verification providers. These providers validate the authenticity of submitted documents and confirm age and identity. They are not permitted to retain or use your documents for any purpose beyond verification.

4.3 Game Content Providers

de99 hosts games from third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game from these providers, a limited set of data (such as a session token and account identifier) is shared with the game server to enable play. Game providers do not receive your full personal profile, payment details, or contact information.

4.4 Legal and Regulatory Disclosure

de99 may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorised institutions where required to do so by applicable law, court order, or regulatory obligation. Such disclosures are made only to the extent required and are not within de99's discretionary control.

4.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of de99's business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified in advance of any such transfer and of any change in the privacy practices that govern your data.

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5 Data Retention

de99 retains personal data only for as long as is necessary for the purposes for which it was collected, or for as long as required by applicable legal obligations. The following general retention periods apply:

When personal data is no longer required and no legal obligation mandates its retention, de99 deletes or anonymises it in a secure manner. Anonymised data (from which no individual can reasonably be identified) may be retained indefinitely for aggregate statistical purposes.

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6 Your Privacy Rights

de99 respects your rights over your personal data. As a de99 player based in Bangladesh, you hold the following rights in relation to your personal information held by us:

• Right of Access: You may request a copy of the personal data de99 holds about you at any time. We will provide this within 10 business days of receiving your verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details directly via your account settings; for other corrections, contact support.
• Right to Erasure: You may request that de99 delete your personal data in circumstances where it is no longer necessary for its original purpose, where you withdraw consent (where consent was the legal basis for processing), or where you object to processing and no overriding legitimate interest applies. Note that certain data must be retained to comply with legal obligations even following an erasure request.
• Right to Data Portability: You may request that de99 provide your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where your particular circumstances justify an objection.
• Right to Restrict Processing: In certain circumstances (for example, where you contest the accuracy of your data or have objected to processing pending a determination), you may request that de99 restrict the processing of your data while the matter is resolved.
• Right to Withdraw Consent: Where de99 processes your data on the basis of your consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, contact the de99 support team via 24/7 live chat or by emailing [email protected]. We will acknowledge your request promptly and respond in full within 10 business days. We may need to verify your identity before processing a data rights request to ensure we do not disclose or delete data in response to an unauthorised request.

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7 Data Security

de99 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. While no online platform can guarantee absolute security, de99 takes all reasonable and practicable steps to maintain the integrity and confidentiality of the data entrusted to us.

7.1 Technical Measures

All data transmitted between your device and de99's servers is protected by SSL/TLS encryption. Player passwords are stored using strong one-way cryptographic hashing — de99 staff cannot view your password in plain text. Financial data processed through bKash, Nagad, and card networks is handled via PCI-DSS-compliant payment gateways. de99's infrastructure is hosted in secure data centres with physical access controls, firewalls, intrusion detection systems, and regular security patching.

7.2 Organisational Measures

Access to personal data within de99 is restricted on a strict need-to-know basis. Staff members who handle personal data are trained in data protection obligations and bound by confidentiality agreements. Access logs are maintained and reviewed regularly. Any suspected data breach is investigated immediately, and affected players will be notified without undue delay where there is a risk to their rights or interests.

7.3 Your Role in Security

de99 encourages all players to take an active role in protecting their own account. Use a strong, unique password for your de99 account that you do not use on any other website. Never share your login credentials with anyone — de99 staff will never ask for your password. If you believe your account has been accessed without your authorisation, contact our support team immediately at [email protected] so we can secure your account promptly.

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8 Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have concerns about how de99 handles your personal information, please contact our support team using the details below. We take privacy enquiries seriously and aim to respond to all requests within 5–10 business days.

If you are not satisfied with de99's response to a privacy complaint, you have the right to escalate the matter through appropriate legal channels available in Bangladesh. de99 is committed to resolving all privacy complaints fairly and transparently. We treat every complaint as an opportunity to review and improve our data protection practices.

8.1 Changes to This Privacy Policy

de99 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or platform features. When material changes are made, the revised policy will be published on this page with an updated effective date. Where the changes are significant, we will notify registered players via email or in-platform notification. Continued use of de99 following the publication of a revised Privacy Policy constitutes acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how de99 protects your data.

The current version of this Privacy Policy was last updated on 1 January 2026 and supersedes all previous versions. If you have any questions about what has changed, please contact us at [email protected] and we will be happy to clarify.