de99 Frequently
Asked Questions

Creating a de99 account takes under two minutes. Visit de99.ws, click the registration link, and fill in your username, email address, mobile number, and password. You will need to confirm you are 18 years or older and agree to the Terms and Conditions. Once submitted, a verification message will be sent to your registered mobile number or email to activate your account.

de99 requires a government-issued photo ID for Know Your Customer (KYC) verification. Accepted documents include your Bangladesh National ID card (NID), passport, or birth certificate. You may also be asked to provide a selfie holding the document and proof of your payment method — such as a screenshot of your bKash or Nagad account. KYC is typically completed within 24 hours of submission.

You can reset your de99 password by clicking the "Forgot Password" link on the login page. Enter your registered email address or mobile number and de99 will send a password reset link or OTP. Follow the instructions in that message to set a new password. If you do not receive the reset message within a few minutes, check your spam folder or contact de99 support at [email protected].

No — de99 strictly allows only one account per person. Operating multiple accounts is a violation of our Terms and Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you have accidentally created a duplicate account, contact de99 support immediately to have the extra account removed without penalty.

To close your de99 account, contact our support team via live chat or email at [email protected] and submit a written closure request. Before the account is closed, any remaining balance will be withdrawn to your registered payment method. Please note that account closure is permanent — if you are considering closing due to gambling concerns, we recommend exploring the self-exclusion option first.

bKash deposits on de99 are credited to your account almost instantly — in most cases within 30 seconds to 2 minutes. If your deposit has not appeared after 10 minutes, check that the transaction was completed successfully in your bKash app and then contact de99 support with your bKash transaction ID. Deposits are processed 24 hours a day, 7 days a week.

The minimum deposit on de99 is ৳200 BDT across all supported payment methods, including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, City Bank, BRAC Bank, or Sonali Bank, the minimum may be slightly higher — please check your account's deposit page for the current method-specific minimums, as these can be updated periodically.

To withdraw via Nagad, log in to your de99 account, navigate to the Withdraw section, select Nagad as your method, enter the amount and your registered Nagad mobile number, then confirm the request. Nagad withdrawals are typically processed within 15 minutes to 2 hours. Your account must be fully KYC-verified before your first withdrawal can be approved.

The minimum withdrawal amount on de99 is ৳500 BDT. There is no processing fee charged by de99 for standard withdrawals via bKash, Nagad, Rocket, or Upay, though your mobile banking provider may apply their own transaction charges. For larger withdrawals above ৳50,000 BDT, de99 may request additional identity verification before processing.

Most de99 withdrawals via bKash, Nagad, Rocket, and Upay are completed within 15 minutes to 4 hours. Bank transfers to Dutch-Bangla Bank, City Bank, or other Bangladeshi banks typically take 1–3 business days. Processing times may be slightly longer during peak hours, Eid holidays, or periods of high withdrawal volume. de99 aims to process all withdrawal requests within 24 hours at most.

de99 does not charge any platform fees for deposits or withdrawals. However, your payment provider — such as bKash, Nagad, or Rocket — may apply their own standard transaction fees as per their respective fee schedules. We recommend checking your mobile banking app for any applicable charges before initiating a transaction.

de99 offers a wide range of cricket betting markets, including match winner, toss winner, top batsman, top bowler, total runs, wickets taken, and live in-play betting. Major tournaments covered include the Bangladesh Premier League (BPL), IPL, T20 World Cup, ICC Champions Trophy, and bilateral series featuring the Bangladesh Tigers. Live odds update in real time throughout each match.

de99's slots library features hundreds of titles from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. You will find classic 3-reel slots, video slots with bonus rounds, progressive jackpot games, and Megaways titles. Popular games include Gates of Olympus, Sweet Bonanza, and Book of Dead. New titles are added regularly to keep the selection fresh.

Yes — de99's live casino section features real dealers streamed in high definition, powered by Evolution Gaming and Ezugi. Available games include Live Baccarat, Live Roulette, Live Blackjack, Live Andar Bahar, Live Teen Patti, and various game show titles. Tables run 24 hours a day and cater to a wide range of stake levels, from low-stakes casual players to high rollers.

Yes, de99 is fully optimised for mobile browsers on both Android and iOS devices. The platform runs smoothly in Chrome, Safari, and other modern mobile browsers without requiring any app download. The mobile version includes full access to sports betting, slots, live casino, account management, deposits, and withdrawals — all from your smartphone or tablet.

RTP (Return to Player) varies by game at de99 — most slot titles have an RTP between 94% and 97%, with some progressive jackpot games slightly lower. The RTP for each game is displayed in its information or help section within the game interface. de99 only partners with certified game providers whose RTP figures are independently audited for fairness.

de99 offers a welcome bonus to newly registered players on their first deposit. The exact bonus percentage and maximum bonus amount are displayed on the Promotions page of your de99 account at the time of registration. Welcome bonuses are subject to wagering requirements, which specify how many times the bonus amount must be bet before winnings can be withdrawn.

Wagering requirements at de99 specify the total amount you must bet before a bonus can be converted into withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place a total of ৳20,000 in bets before withdrawing. Contributions from different game types vary — slots typically contribute 100%, while table games and live casino may contribute less. Full details are in the bonus terms on your account's Promotions page.

The de99 Loyalty Program rewards players with points for every real-money bet placed on the platform. Points accumulate over time and can be redeemed for bonus credits, free spins, or exclusive rewards. Higher loyalty tiers unlock better redemption rates, faster withdrawals, dedicated account support, and access to exclusive promotions. Visit the Loyalty Program page on de99 to see your current tier and point balance.

Yes, most de99 bonuses have an expiry period during which the wagering requirements must be completed. Typical bonus validity is 7 to 30 days from the date of activation, depending on the specific promotion. If the wagering requirement is not met before the bonus expires, the bonus and any associated winnings will be forfeited. Always check the specific terms of each bonus on the Promotions page of your de99 account.

No — bonus funds at de99 cannot be withdrawn until the full wagering requirement attached to that bonus has been met. However, your real-money balance (any funds you deposited that are not part of a bonus) can be withdrawn at any time, subject to the standard minimum withdrawal amount of ৳500 BDT and KYC verification. Requesting a withdrawal before completing wagering may result in the active bonus being cancelled.

de99 operates as a safe and reliable platform, using industry-standard 128-bit SSL encryption to protect all personal data and financial transactions. Your account information, deposit details, and betting history are secured and never shared with third parties without your consent. de99 partners exclusively with reputable, certified game providers to ensure fair outcomes across all games.

Yes — de99 uses SSL (Secure Socket Layer) encryption on all pages and transactions, meaning your data travels between your device and our servers in encrypted form that cannot be read by third parties. We store sensitive account data in secured, access-controlled systems and conduct regular security reviews. de99 will never ask for your password via email, live chat, or phone — any such request is fraudulent.

The minimum age to register and play on de99 is 18 years old. This is a strict, non-negotiable policy that applies to all players in Bangladesh. de99 conducts age verification as part of the KYC process, and any account found to belong to a person under 18 will be immediately suspended and all funds returned. We take our responsibility to prevent underage gambling very seriously.

You can set daily, weekly, or monthly deposit limits by navigating to the Responsible Gaming section in your de99 account settings. Enter your preferred limit for each timeframe and confirm. Limit reductions take effect immediately. Increases require a 24-hour cooling-off period before they apply. You can also contact de99 support at [email protected] to have limits set or adjusted on your behalf.

To self-exclude from de99, go to the Responsible Gaming section of your account settings and select Self-Exclusion. Choose a period: 30 days, 90 days, 6 months, 1 year, or permanent. The exclusion takes effect immediately upon confirmation. Alternatively, contact de99 support via live chat or at [email protected] and request self-exclusion directly — our team treats these requests as priority and will activate it within minutes.